@book{GoodmanDeane:2007it,
    author = {Goodman-Deane, Joy and Langdon, Patrick M and Clarkson, P John and Caldwell, Nicholas HM and Sarhan, Ahmed M},
    title = {{Equipping designers by simulating the effects of visual and hearing impairments}},
    publisher = {ACM},
    year = {2007},
    month = oct
}

@book{Law:ProgrammerFocusedWebsiteAccessibilityEvaluations:2005,
	author = {Law, Chris  and Jacko, Julie  and Edwards, Paula},
	title = {Programmer-focused website accessibility evaluations},
	uuid = {2AECE2A0-CA0F-4F3C-BC17-487D5BC5FC5A},
	pages = {20-27},
	publisher = {ACM},
	month = {10},
	year = {2005},
	doi = {10.1145/1090785.1090792},
	sentelink = {file:///Users/Markus/Desktop/AccessibilitySimulations.sente6lib/Contents/Attachments/Law%2C%20C/2005/Programmer-focused%20website%20acc.pdf,Sente,},
	url = {http://dl.acm.org/citation.cfm?id=1090792},
	publicationStatus = {Published},
	Citation_identifier = {Law 2005},
	abstract = {... Evaluators can blur their own vision using low vision simulation glasses available from Lighthouse International (www.lighthouse.org) or by ... to a projector and blurring the focus [8]. As with the screen reader, blurred vision does not really simulate visual disabilities well, but ...}
}

@report{difi_digitale_2015,
	title = {Digitale barrierar på norske nettstader {\textbar} Universell utforming},
	url = {https://uu.difi.no/tilsyn/statistikk-og-undersokelser/digitale-barrierar-pa-norske-nettstader},
	author = {{Difi}},
	urldate = {2017-04-03},
	date = {2015},
	file = {Digitale barrierar på norske nettstader | Universell utforming:/Users/Markus/Library/Application Support/Zotero/Profiles/em47zopb.default/zotero/storage/NEGH6743/digitale-barrierar-pa-norske-nettstader.html:text/html}
}


@online{difi_kvifor_2016,
	title = {Kvifor universell utforming av {IKT}? {\textbar} Universell utforming},
	url = {https://uu.difi.no/kva-er-universell-utforming/kvifor-universell-utforming-av-ikt},
	author = {{Difi}},
	urldate = {2017-10-11},
	date = {2016-03-14}
}

@online{miljoverndepartementet_t-1468_2007,
	title = {T-1468 B/E Universell utforming},
	url = {https://www.regjeringen.no/no/dokumenter/t-1468-universell-utforming/id493083/},
	abstract = {Begrepsavklaring},
	type = {Rapport},
	author = {{Miljøverndepartementet}},
	urldate = {2017-10-10},
	date = {2007-11-30},
	langid = {norwegian},
	file = {Snapshot:/Users/Markus/Library/Application Support/Zotero/Profiles/em47zopb.default/zotero/storage/UWHQAP7M/Miljøverndepartementet - 2007 - T-1468 BE Universell utforming.html:text/html}
}
@online{w3c_web_2008,
	title = {Web Content Accessibility Guidelines ({WCAG}) 2.0},
	url = {https://www.w3.org/TR/WCAG20/},
	author = {{W3C}},
	urldate = {2017-10-10},
	date = {2008-11-12}
}

@legislation{_lov_2013,
	title = {Lov om forbud mot diskriminering på grunn av nedsatt funksjonsevne (diskriminerings- og tilgjengelighetsloven) - Lovdata},
	url = {https://lovdata.no/dokument/NL/lov/2013-06-21-61},
	abstract = {Lovens formål er å fremme likestilling uavhengig av funksjonsevne. Likestilling innebærer:
a)	likeverd,
b)	like muligheter og rettigheter,
c)	tilgjengelighet og
d)	tilrettelegging.
Loven skal bidra til nedbygging av samfunnsskapte funksjonshemmende barrierer og hindre at nye skapes.},
	urldate = {2017-10-13},
	date = {2013-06-21}
}


@book{tollefsen_web_2013,
	location = {Oslo},
	title = {Web og universell utforming},
	isbn = {978-82-15-02135-5},
	pagetotal = {159},
	publisher = {Universitetsforl},
	author = {Tollefsen, Morten},
	editora = {Ausland, Trond and Brynn, Rudolph and Herstad, Jo and Holone, Harald and Lunde, Magne and Sandnes, Frode Eika},
	editoratype = {collaborator},
	date = {2013},
	keywords = {Abc-bøker, Brukergrensesnitt, Brukergrensesnitt : Informasjonsteknologi, brukermedvirkning, brukevennlighet, Cyberspace, design, Dialog (Databehandling), Dreamweaver, dyslektikere, døve, Frontpage, funksjonshemmede, funksjonshemning, h Formularbøker, ikt, Innføringer, Interaktivitet (Databehandling), interfaces, Internet, Internett, it, Kompendier, kravspesifikasjoner, Lesebøker, Lærebok, Lærebøker, Menneske-maskin kommunikasjon, Plone, Sidedesign, Skolebøker, Språkkurs, standarder, synlighet, synshemninger, tilgjengelighet, Universal design, universell, Universell design, Universell utforming, usability, user, utforming, Vevredigering, Vevutforming, web, Web-design, webdesign, Web design, Web design -- universell utforming, Webpublisering, World Wide Web, www, Www design, {WWW}-design, Øvinger}
}


@online{barne-_ungdoms-_og_familiedirektoratet_hva_2015,
	title = {Hva er nedsatt funksjonsevne?},
	url = {https://www.bufdir.no/Nedsatt_funksjonsevne/Hva_er_nedsatt_funksjonsevne/Hva_er_nedsatt_funksjonsevne/},
	author = {{Barne-, ungdoms- og familiedirektoratet}},
	urldate = {2017-10-13},
	date = {2015-05-27}
}

@online{funksjonshemmedes_fellesorganisasjon_ffo_definisjon_2013,
	title = {Definisjon {\textbar} Om organisasjonen {\textbar} {FFO}},
	url = {http://www.ffo.no/Organisasjonen/Definisjon/},
	author = {{Funksjonshemmedes Fellesorganisasjon (FFO)}},
	urldate = {2017-10-18},
	date = {2013-10-12},
	file = {Definisjon | Om organisasjonen | FFO:/Users/Markus/Library/Application Support/Zotero/Profiles/em47zopb.default/zotero/storage/Z7RD5IF5/Definisjon.html:text/html}
}

@book{tone_nordbo_introduksjon_2017,
	title = {Introduksjon til interaksjonsdesign},
	url = {http://www.universitetsforlaget.no/nettbutikk/introduksjon-til-interaksjonsdesign-uf.html},
	abstract = {Denne boken kommer forhåpentligvis til å ødelegge Internett for deg.

Etter å ha lest den, vil du ikke lenger kunne bruke en nettside, en mobilapp eller andre digitale løsninger bekymringsløst. Du vil ha utviklet evnen til å skille god design fra dårlig d},
	author = {Nordbø, Tone},
	urldate = {2017-11-20},
	date = {2017-07-19}
}

@online{sheena_l._carter_impairment_????,
	title = {Impairment, Disability and Handicap},
	url = {http://www.pediatrics.emory.edu/divisions/neonatology/dpc/Impairment%20MX.html},
	author = {Sheena L. Carter},
	urldate = {2017-11-29},
	file = {Impairment, Disability and Handicap:C\:\\Users\\markusjs\\Zotero\\storage\\ICHVY7UY\\Impairment MX.html:text/html}
}



@article{bai_evaluation_2016,
	title = {Evaluation of Accessibility Testing Methods. Which Methods Uncover What Type of Problems?},
	volume = {229},
	issn = {0926-9630},
	abstract = {We examined fourteen accessibility evaluation methods and put them into four categories based on the knowledge and resources required to perform them. We also classified the methods based on whether they evaluated technical or usable accessibility. Then, we selected four of these methods from different categories to evaluate accessibility of an e-{ID} solution. We looked for confusing and critical issues. Each method found unique issues and overlapping issues, but no single method found more than half of the issues. This information should help inform future accessibility evaluations of other solutions and can aid other teams in selecting methods based on their specific goals and resources.},
	pages = {506--516},
	journaltitle = {Studies in Health Technology and Informatics},
	shortjournal = {Stud Health Technol Inform},
	author = {Bai, Aleksander and Mork, Heidi Camilla and Schulz, Trenton and Fuglerud, Kristin Skeide},
	date = {2016},
	pmid = {27534345}
}


@report{world_health_organization_world_2011,
	location = {Geneva},
	title = {World Report on Disability 2011},
	rights = {Copyright © World Health Organization 2011.},
	url = {http://www.ncbi.nlm.nih.gov/books/NBK304079/},
	abstract = {The first ever World report on disability, produced jointly by {WHO} and the World Bank, suggests that more than a billion people in the world today experience disability. People with disabilities have generally poorer health, lower education achievements, fewer economic opportunities and higher rates of poverty than people without disabilities. This is largely due to the lack of services available to them and the many obstacles they face in their everyday lives. The report provides the best available evidence about what works to overcome barriers to health care, rehabilitation, education, employment, and support services, and to create the environments which will enable people with disabilities to flourish. The report ends with a concrete set of recommended actions for governments and their partners. This pioneering World report on disability will make a significant contribution to implementation of the Convention on the Rights of Persons with Disabilities. At the intersection of public health, human rights and development, the report is set to become a "must have" resource for policy-makers, service providers, professionals, and advocates for people with disabilities and their families.},
	institution = {World Health Organization},
	author = {{World Health Organization}},
	urldate = {2017-12-04},
	date = {2011},
	pmid = {26131540}
}


@article{dagens_naeringsliv_norge_2017,
	title = {Norge er verdens mest digitale land - {DN}.no},
	url = {https://www.dn.no/nyheter/2017/06/15/1329/Teknologi/norge-er-verdens-mest-digitale-land},
	journaltitle = {Dagens Næringsliv},
	author = {{Dagens Næringsliv}},
	urldate = {2017-11-20},
	date = {2017-06-15},
	file = {Norge er verdens mest digitale land - DN.no:C\:\\Users\\markusjs\\Zotero\\storage\\6CSUV5T2\\norge-er-verdens-mest-digitale-land.html:text/html}
}


@inproceedings{paddison_applying_2003,
	location = {New York, {NY}, {USA}},
	title = {Applying Heuristics to Perform a Rigorous Accessibility Inspection in a Commercial Context},
	isbn = {978-1-58113-701-9},
	url = {http://doi.acm.org/10.1145/957205.957228},
	doi = {10.1145/957205.957228},
	series = {{CUU} '03},
	abstract = {Accessibility heuristics have been developed to compliment the accessibility guidelines. The use of Web accessibility heuristics in heuristic evaluations can ensure that a greater range of special needs will be considered, from visual to cognitive impairments. Key advantages of heuristics are conciseness, memorablity, meaningfulness and insight. The heuristics can be used effectively to understand which areas of a site have accessibility issues and can provide useful insight into how to create a solution. However, the heuristics will not tell evaluators whether a Web site conforms to legislation. Studies have confirmed the common belief that heuristics should not replace knowledge but act to cue the deeper body of knowledge defined by the guidelines; it is essential that evaluators be given accessibility education before completing a heuristic evaluation using the accessibility heuristics.},
	pages = {126--133},
	booktitle = {Proceedings of the 2003 Conference on Universal Usability},
	publisher = {{ACM}},
	author = {Paddison, Claire and Englefield, Paul},
	urldate = {2017-12-04},
	date = {2003},
	keywords = {accessibility, accessibility heuristics, heuristic evaluation, {IBM} heuristic evaluation database},
	file = {ACM Full Text PDF:C\:\\Users\\markusjs\\Zotero\\storage\\8SBP6P7J\\Paddison and Englefield - 2003 - Applying Heuristics to Perform a Rigorous Accessib.pdf:application/pdf}
}


@online{blindeforbundet_fakta_????,
	title = {Fakta og statistikk om synshemninger — Norges Blindeforbund},
	url = {https://www.blindeforbundet.no/oyehelse-og-synshemninger/fakta-og-statistikk-om-synshemninger},
	abstract = {Noen nøyaktig statistikk over antall mennesker i Norge og resten av verden som har et synsproblem, finnes ikke. Verdens helseorganisasjon ({WHO}) har gjort beregninger, og en del av disse legges til grunn for tallene vi benytter i Norge.},
	titleaddon = {Fakta og statistikk om synshemninger},
	type = {Information site},
	author = {{Blindeforbundet}},
	urldate = {2017-12-11},
	langid = {norwegian},
	file = {Snapshot:C\:\\Users\\markusjs\\Zotero\\storage\\QLRASPW3\\fakta-og-statistikk-om-synshemninger.html:text/html}
}

@online{adhd_norge_voksen_????,
	title = {Voksen – {ADHD} Norge},
	url = {http://adhdnorge.no/avdeling/voksen/},
	abstract = {{ADHD} Norge er en frivillig organisasjon for mennesker med {ADHD} og deres pårørende},
	type = {Information site},
	author = {{ADHD Norge}},
	urldate = {2017-12-11},
	file = {Snapshot:C\:\\Users\\markusjs\\Zotero\\storage\\REZVUYAX\\voksen.html:text/html}
}


@online{folkehelseinstituttet_andelen_2017,
	title = {Andelen personer over 65 år i befolkningen},
	url = {http://www.fhi.no/hn/eldre/andelen-personer-over-65-ar-i-befol/},
	abstract = {Andelen eldre øker i befolkningen. Fram til 2020 øker andelen 65-74-åringer. Deretter stiger andelen over 75 og 80 år.},
	titleaddon = {Andelen personer over 65 år i befolkningen},
	author = {{Folkehelseinstituttet}},
	urldate = {2017-12-11},
	date = {2017-06-06},
	file = {Snapshot:C\:\\Users\\markusjs\\Zotero\\storage\\UPMNCQY2\\andelen-personer-over-65-ar-i-befol.html:text/html}
}

@online{statistisk_sentralbyra_nokkeltall_2017,
	title = {Nøkkeltall},
	url = {http://www.ssb.no/innvandring-og-innvandrere/nokkeltall},
	abstract = {Statistikk og analyser om innvandring, arbeidsinnvandring og innvandrere i Norge. Hvor mange innvandrere og flyktninger bor det i Norge? Årsaker til innvandring.},
	titleaddon = {ssb.no},
	author = {{Statistisk Sentralbyrå}},
	urldate = {2017-12-11},
	date = {2017-11-12},
	file = {Snapshot:C\:\\Users\\markusjs\\Zotero\\storage\\K3JND8RQ\\nokkeltall.html:text/html}
}


@online{dysleksi_norge_fagstoff_????,
	title = {Fagstoff},
	url = {http://dysleksinorge.no/fagstoff/},
	titleaddon = {Dysleksi Norge},
	author = {{Dysleksi Norge}},
	urldate = {2017-12-11},
	file = {Snapshot:C\:\\Users\\markusjs\\Zotero\\storage\\JG46QMAC\\fagstoff.html:text/html}
}

@online{barne-_ungdoms-_og_familiedirektoratet_antall_2017,
	title = {Antall med nedsatt funksjonsevne},
	url = {https://www.bufdir.no/Statistikk_og_analyse/Nedsatt_funksjonsevne/Antall/},
	titleaddon = {Antall med nedsatt funksjonsevne},
	type = {Information site},
	author = {{Barne-, ungdoms- og familiedirektoratet}},
	urldate = {2017-12-11},
	date = {2017-09-16},
	file = {Antall med nedsatt funksjonsevne:C\:\\Users\\markusjs\\Zotero\\storage\\YPB8HPYV\\Antall.html:text/html}
}


@online{_nocoffee_2013,
	title = {{NoCoffee} – Vision Simulator for Chrome},
	url = {https://accessgarage.wordpress.com/2013/02/09/458/},
	abstract = {Vision problems are more pervasive than most of us realize. Upwards of 285 million people worldwide are visually impaired. Many more have low or moderate visual difficulties. The number in the U.S.…},
	titleaddon = {Access Garage},
	urldate = {2017-12-13},
	date = {2013-02-09},
	file = {Snapshot:C\:\\Users\\markusjs\\Zotero\\storage\\HWY79G48\\458.html:text/html}
}


@online{funkify.org_funkify_????,
	title = {Funkify {\textbar} Disability simulator},
	url = {http://www.funkify.org/},
	author = {{Funkify.org}},
	urldate = {2017-12-13},
	file = {Snapshot:C\:\\Users\\markusjs\\Zotero\\storage\\E2WX89AP\\www.funkify.org.html:text/html}
}


@article{myers_set_2011,
	title = {A Set of Principles for Conducting Critical Research in Information Systems},
	volume = {35},
	issn = {0276-7783},
	url = {http://dl.acm.org/citation.cfm?id=2017483.2017486},
	abstract = {While criteria or principles for conducting positivist and interpretive research have been widely discussed in the {IS} research literature, criteria or principles for critical research are lacking. Therefore, the purpose of this paper is to propose a set of principles for the conduct of critical research in information systems. We examine the nature of the critical research perspective, clarify its significance, and review its major discourses, recognizing that its mission and methods cannot be captured by a fixed set of criteria once and for all, particularly as multiple approaches are still in the process of defining their identity. However, we suggest it is possible to formulate a set of principles capturing some of the commonalities of those approaches that have so far become most visible in the {IS} research literature. The usefulness of the principles is illustrated by analyzing three critical field studies in information systems. We hope that this paper will further reflection and debate on the important subject of grounding critical research methodology.},
	pages = {17--36},
	number = {1},
	journaltitle = {{MIS} Q.},
	author = {Myers, Michael D. and Klein, Heinz K.},
	urldate = {2017-12-13},
	date = {2011-03},
	keywords = {critical perspective, critical research, ethics, interpretive perspective, research methods, values}
}

@inproceedings{wright_empathy_2008,
	location = {Florence, Italy},
	title = {Empathy and experience in {HCI}},
	isbn = {978-1-60558-011-1},
	pages = {637--646},
	booktitle = {Proceedings of the {SIGCHI} Conference on Human Factors in Computing Systems},
	publisher = {{ACM}},
	author = {Wright, Peter and {McCarthy}, John},
	date = {2008}
}
@book{rogers_interaction_2011,
	title = {Interaction Design: Beyond Human - Computer Interaction},
	isbn = {978-0-470-66576-3},
	shorttitle = {Interaction Design},
	abstract = {A revision of the \#1 text in the Human Computer Interaction field, Interaction Design, the third edition is an ideal resource for learning the interdisciplinary skills needed for interaction design, human-computer interaction, information design, web design and ubiquitous computing.The authorsare acknowledged leaders and educators in their field, with a strong global reputation. They bring depth of scope to the subject in this new edition, encompassing the latest technologies and devices including social networking, Web 2.0 and mobile devices. The third edition also adds, develops and updates cases, examples and questions to bring the book in line with the latest in Human Computer Interaction.Interaction Design offers a cross-disciplinary, practical and process-oriented approach to Human Computer Interaction, showing not just what principles ought to apply to Interaction Design, but crucially how they can be applied. The book focuses on how to design interactive products that enhance and extend the way people communicate, interact and work. Motivating examples are included to illustrate both technical, but also social and ethical issues, making the book approachable and adaptable for both Computer Science and non-Computer Science users. Interviews with key {HCI} luminaries are included and provide an insight into current and future trends.The book has an accompanying website www.id-book.com which has been updated to include resources to match the new edition.},
	pagetotal = {609},
	publisher = {John Wiley \& Sons},
	author = {Rogers, Yvonne and Sharp, Helen and Preece, Jenny},
	date = {2011-06-21},
	langid = {english},
	keywords = {Computers / User Interfaces}
}



@online{malin_rygg_dei_2015,
	title = {Dei digitale barrierane i Norge {\textbar} Difi},
	url = {https://www.difi.no/blogg/2015/06/dei-digitale-barrierane-i-norge},
	titleaddon = {\#bedreforvaltning},
	author = {{Malin Rygg}},
	urldate = {2017-12-15},
	date = {2015-06-16},
	file = {Dei digitale barrierane i Norge | Difi:C\:\\Users\\markusjs\\Zotero\\storage\\KTAKUG46\\dei-digitale-barrierane-i-norge.html:text/html}
}


@book{coleman_design_2007,
	location = {Aldershot : Burlington, {VT}},
	edition = {1 edition},
	title = {Design for Inclusivity: A Practical Guide to Accessible, Innovative and User-Centred Design},
	isbn = {978-0-566-08707-3},
	shorttitle = {Design for Inclusivity},
	abstract = {Inclusive design not only ensures that products, services, interfaces and environments are easier to use for those with special needs or limitations, but in doing so also makes them better for everyone. Design for Inclusivity, written by a team that has pioneered inclusive design practice internationally, reviews the recent social trends and pressures that have pushed this subject to the fore, and assesses design responses to date in an international context. The authors make the business case for inclusive design and explain the formalisation of the approach in standards and legislation. The text includes case studies which describe transport, product development, {IT} and service projects, as well as industry-university collaborative projects, and highlights lessons that have been learned. This is very much a practical book. It offers tools, techniques, guidelines and signposts for the reader to key resources, as well as including advice on research methods, and working with users and industry partners.},
	pagetotal = {268},
	publisher = {Routledge},
	author = {Coleman, Roger and Clarkson, John and Cassim, Julia},
	date = {2007-12-28}
}

@misc{CrangMike2007De,
    publisher = "Sage",
    isbn = "9780761944461",
    year = "2007",
    title = "Doing ethnographies",
    language = "eng",
    address = "Los Angeles",
    author = {Crang, Mike and Cook, Ian},
    keywords = "Ethnology -- Methodology; Etnografi; Etnologisk feltarbeid; etnografi; antropologi; feltarbeid;     metode; forskning; deltakende; observasjon; film; foto; samfunnsgeografi",
}

@inproceedings{lundstrom_perceptions_2015,
	location = {New York, {NY}, {USA}},
	title = {Perceptions of Software Developers' Empathy with Designers},
	isbn = {978-1-4503-3643-7},
	url = {http://doi.acm.org/10.1145/2783446.2783563},
	doi = {10.1145/2783446.2783563},
	series = {British {HCI} '15},
	abstract = {This study uses a phenomenological approach to examine software developers' empathy with designers, as experienced by interaction designers. The results show many views on developers' empathy and on the context of the phenomenon, including that developers tend to think design is unnecessary or a luxury that is not needed in order to create successful products. The development is instead seen as the most important part of the development process, and developers take design decisions on their own, many times based on a limited understanding, or disregard, of the design as a whole. Prototypes, sharing work place, and structured communication is said to improve collaboration. Overall however, the understanding among developers for design work is perceived as low. The Interaction designers have also experienced this lack of understanding at an organizational level.},
	pages = {239--246},
	booktitle = {Proceedings of the 2015 British {HCI} Conference},
	publisher = {{ACM}},
	author = {Lundström, Malin and Åberg, Johan and Blomkvist, Johan},
	urldate = {2018-01-29},
	date = {2015},
	keywords = {user-centred design, agile development, communication, empathy, phenomenology}
}

@inproceedings{begnum_universal_2017,
	title = {Universal Design Approaches Among Norwegian Experts},
	isbn = {978-3-319-58705-9 978-3-319-58706-6},
	url = {https://link.springer.com/chapter/10.1007/978-3-319-58706-6_1},
	doi = {10.1007/978-3-319-58706-6_1},
	series = {Lecture Notes in Computer Science},
	abstract = {This study addresses a need for a better understanding of methodological decisions in universal design ({UD}) of {ICT} systems. Practices employed by recognized Norwegian professionals on {UD} of {ICT} systems are studied through survey research. An online survey is used. Non-probabilistic stepwise selection identifies a local sample of 70 profiled professionals. A bottom-up, inductive and emergent approach is used for analyzing method usage and methodological approaches. Correlations are investigated. Results indicate Norwegian professionals overall use cross-method user-centered universal design, with direct user contact. Results also highlight the large overlap between {UD} and user-centered design ({UCD}). Personal factors and external values influence method selection more than external constraints – somewhat contradicting the perception that budget is the main key to ensuring {UD} and supporting the assumption that methodological competence is important for ensuring {UD} quality. Personal factors affecting approach and method selection are not necessarily linked to epistemologies or methodological stances, as initially assumed, but rather to the importance placed on user-involvement. The main influencing external factor is normative emphasis on {UD} value. Future work will focus on identifying success factors for universal design, and utilizing the knowledge in tools supporting universal design quality ({UD}-Q) control.},
	eventtitle = {International Conference on Universal Access in Human-Computer Interaction},
	pages = {3--20},
	booktitle = {Universal Access in Human–Computer Interaction. Design and Development Approaches and Methods},
	publisher = {Springer, Cham},
	author = {Begnum, Miriam Eileen Nes},
	urldate = {2018-01-31},
	date = {2017-07-09},
	langid = {english},
}


@article{bai2017cost,
  title={A Cost-Benefit Analysis of Accessibility Testing in Agile Software Development Results from a Multiple Case Study},
  author={Bai, Aleksander and Mork, Heidi Camilla and Stray, Viktoria},
  journal={International Journal on Advances in Software Volume 10, Number 1 \& 2, 2017},
  year={2017}
}

@article{harder_begnum_2016_promoting,
	author = "Susanne Harder and Miriam Eileen Begnum",
	title = { PROMOTING AND OBSTRUCTING FACTORS FOR SUCCESSFUL UNIVERSAL DESIGN OF ICT},
	journal = {Norsk konferanse for organisasjoners bruk at IT},
	volume = {24},
	number = {1},
	year = {2016},
	keywords = {},
	abstract = {The focus on Universal Design (UD) has increased steadily over the last decades. Web content accessibility standards and guidelines have been created, and specific legislation is in place in several countries to further UD. However, there are limited insights into the actual practices regarding successful implementation of UD in ICT-projects. This study aims to provide such insights through an interview study with 13 individuals affiliated with 12 ICT-projects that have been successful in ensuring UD. The data from the interviews is analyzed in-depth through a thematic analysis, in search for theoretical interpretations that may generate the basis for a proposed best practice for UD in ICT-projects. Our data identify 13 promoting and 6 obstructive factors related to the implementation of UD, spanning three levels - organizational, process and individual. Our findings both coincide and expand previous research findings. The study highlights the link between user-centered design, usability focus and universal design. On process level, early and continuous focus on UD and usability, in iterative approaches, with frequent quality assurance and user contact, and interdisciplinary collaboration seems to be good practice. Our findings emphasize the importance and influence of having a solid anchoring of UD at all levels (a “UD culture”), as well as individual competences and personal qualities of team members and stakeholders. Main findings are summarized in six factors; “UD anchoring”, “UD competence”, “Focus”, “Collaboration”, “Iterative process” and “QA (Quality Assurance)”. Future work aim to verify findings, model practice factors, contribute towards reliable best practices and design a tool indicating the UD maturity of a project.},
	issn = {1894-7719},	url = {https://ojs.bibsys.no/index.php/Nokobit/article/view/323}
}


@inproceedings{fuglerud_link_2013,
	location = {Berlin, Heidelberg},
	title = {The Link between Inclusive Design and Innovation: Some Key Elements},
	isbn = {978-3-642-39232-0},
	abstract = {It is often said that universal design and similar approaches can be a source of innovation. In this paper key elements in inclusive design are identified, and examples of innovations related to inclusive design are presented. Then, some core elements of the inclusive design process that will help spur innovation are identified. Based on this the link between inclusive design and innovation is discussed. Finally, some recommendations for an inclusive and innovative design process are presented.},
	pages = {41--50},
	booktitle = {Human-Computer Interaction. Human-Centred Design Approaches, Methods, Tools, and Environments},
	publisher = {Springer Berlin Heidelberg},
	author = {Fuglerud, Kristin Skeide and Sloan, David},
	editor = {Kurosu, Masaaki},
	date = {2013}
}

@incollection{meuser2009expert,
  title={The expert interview and changes in knowledge production},
  author={Meuser, Michael and Nagel, Ulrike},
  booktitle={Interviewing experts},
  pages={17--42},
  year={2009},
  publisher={Springer}
}


@book{as_rettferdighet_????,
	title = {Rettferdighet},
	url = {http://www.universitetsforlaget.no/nettbutikk/rettferdighet-uf.html},
	abstract = {Rettferdighet er grunnleggende i den norske velferdsstaten og for all menneskelig sameksistens. Men hva er, og hva betyr rettferdighet i en tid preget av flerkulturalitet, transnasjonalisme og globalisering?I essaysamlingen Rettferdighet bidrar filosofer,},
	author = {{AS}, Universitetsforlaget},
	urldate = {2018-03-13},
	langid = {english},
	file = {Snapshot:/Users/install/Zotero/storage/G8CJ6UXU/rettferdighet-uf.html:text/html}
}

@book{rettferdighet_2010,
    publisher = "Universitetsforlaget",
    isbn = "9788215015569",
    year = "2010",
    author = "Beatrice Halsaa and Anne Hellum",
    title = "Rettferdighet",
    language = "nor",
    address = "Oslo",
    keywords = "Ethics; Social Justice; Economic social and cultural rights; Society; Equal opportunities; Social welfare; Plural societies; Welfare rights awareness; Globalization; Multiculturalism; Equality rights; Justice; Norway (8040); politisk; rettferdighet; representasjon; rettigheter; multikulturalisme; fordeling; integrering; klima; krisesenter; likeverd; globalisering; flerkulturalitet; rettferd; politikk; Rettferdighet; Rettferdighet; Rettferdighet : Politisk teori; Verdier; Fattigdom; Klimapolitikk; Rettferdighet; Velferdsstaten; Integrasjon",
}


@article{iwarsson_accessibility_2003,
	title = {Accessibility, usability and universal design--positioning and definition of concepts describing person-environment relationships},
	volume = {25},
	issn = {0963-8288},
	abstract = {{PURPOSE}: The aim of this paper is to position, define and discuss three concepts crucial for research and practice concerning person-environment relationships, viz. accessibility, usability and universal design.
{METHODS}: Literature review, synthesized with the authors' research and practice experiences.
{RESULTS}: The authors suggest an instrumental, three-step definition to accessibility, highlighting that accessibility comprises a personal as well as a environmental component, and that accessibility must be analysed by an integration of both. Suggesting the introduction of an activity component, accessibility should partly be replaced by the more complex term usability. Universal design is highlighted as a more process-oriented but less stigmatizing concept.
{CONCLUSION}: This paper contributes to the positioning and definition of concepts describing person-environment relationships. The definitions suggested challenge current terminology, but can support in developing more efficient research and practice strategies. In order to develop theory for application to societal planning issues, the definition of concepts is a necessary step.},
	pages = {57--66},
	number = {2},
	journaltitle = {Disability and Rehabilitation},
	shortjournal = {Disabil Rehabil},
	author = {Iwarsson, S. and Ståhl, A.},
	date = {2003-01-21},
	pmid = {12554380},
	keywords = {Architectural Accessibility, Facility Design and Construction, Humans}
}

@article{jeffrey_empathy_2016,
	title = {Empathy, sympathy and compassion in healthcare: Is there a problem? Is there a difference? Does it matter?},
	volume = {109},
	issn = {0141-0768},
	url = {https://doi.org/10.1177/0141076816680120},
	doi = {10.1177/0141076816680120},
	shorttitle = {Empathy, sympathy and compassion in healthcare},
	pages = {446--452},
	number = {12},
	journaltitle = {Journal of the Royal Society of Medicine},
	shortjournal = {J R Soc Med},
	author = {Jeffrey, David},
	urldate = {2018-03-19},
	date = {2016-12-01},
	langid = {english}
}


@book{comte-sponville_small_2002,
	location = {New York},
	edition = {Reprint edition},
	title = {A Small Treatise on the Great Virtues: The Uses of Philosophy in Everyday Life},
	isbn = {978-0-8050-4556-7},
	shorttitle = {A Small Treatise on the Great Virtues},
	abstract = {In this graceful, incisive book, writer-philosopher André Comte-Sponville reexamines the classical virtues to help us understand "what we should do, who we should be, and how we should live." In the process, he gives us an entirely new perspective on the value, relevance, and charm of the Western ethical tradition. Drawing on thinkers from Aristotle to Simone Weil, by way of Aquinas, Kant, Rilke, Nietzsche, Spinoza, and Rawls, among others, Comte-Sponville elaborates on the qualities that constitute the essence and excellence of humankind. Starting with politeness-almost a virtue-and ending with love-which transcends all morality-A Small Treatise takes us on a tour of the eighteen essential virtues: fidelity, prudence, temperance, courage, justice, generosity, compassion, mercy, gratitude, humility, simplicity, tolerance, purity, gentleness, good faith, and even, surprisingly, humor.Sophisticated, lucid, and full of wit, this modestly titled yet immensely important work provides an indispensable guide to finding what is right and good in everyday life.},
	pagetotal = {368},
	publisher = {Picador},
	author = {Comte-Sponville, André},
	date = {2002-09-01}
}

@article{begnum_2016_views,
    abstract = {Achieving inclusive eSocieties has prompted a focus on universally designed ICT-solutions. In order to ensure aims and legislations are interpreted in a similar manner, there should be a general consensus on universal design and disability definitions in the professional field. This paper investigates views on disability and universal design in Norwegian expert communities on universal design of ICT through survey research, including which users receive attention. Domain experts are asked on their models (interpretations) of disability, which marginalized user groups they focus on in their work and how they understand “universal design” and related terms. The findings indicate that terminology related to universal design is used differently in the sample. The field “universal design of ICT” is also interpreted in various ways. Further, there seems to be an acquiesce response to most disability views, with right-based disability views being dominant. Unexpectedly, the charity model is also common, as is the social adapted model. The survey measure opposing views related to who should be in charge of assessing a person's need for treatment and assistance: a divergence is indicated between those agreeing with the expert model (professional intervention assessment) versus the empowering model (individual intervention control) with a moderate highly significant negative correlation. Another interesting finding is that three out of the four user groups reported as the most excluded from the Norwegian eSociety receive quite infrequent attention from experts, with median values for receiving focus in “sometimes” or “seldom” categories. The paper contributes with insights into the existing varying interpretations of disability and universal design definitions among Norwegian domain experts, and discusses how different interpretations may affect how inclusion work is implemented. The paper also points out possibly neglected user groups in current practices. Future studies will continue investigations nationally and internationally; particularly on exploring disability focuses.},
    author = "Miriam Eileen Nes Begnum",
    journal = {Norsk konferanse for organisasjoners bruk at IT; Vol 24 No 1: NOKOBIT 2016},
    month = {nov},
    title = {{VIEWS ON UNIVERSAL DESIGN AND DISABILITIES AMONG NORWEGIAN EXPERTS ON UNIVERSAL DESIGN OF ICT}},
    url = {https://ojs.bibsys.no/index.php/Nokobit/article/view/315},
    year = {2016}
}

@article{Freire2008,
    abstract = {Accessibility has become a serious issue to be considered by various sectors of the society. However, what are the differences between the perception of accessibility by academy, government and industry? In this paper, we present an analysis of this issue based on a large survey carried out with 613 participants involved with Web development, from all of the 27 Brazilian states. The paper presents results from the data analysis for each sector, along with statistical tests regarding the main different issues related to each of the sectors, such as: government and law, industry and techniques, academy and education. The concern about accessibility law is poor even amongst people from government sector. The analyses have also pointed out that the academy has not been addressing accessibility training accordingly. The knowledge about proper techniques to produce accessible contents is better than other sectors', but still limited in industry. Stronger investments in training and in the promotion of consciousness about the law may be pointed as the most important tools to help a more effective policy on Web accessibility in Brazil.},
    author = {Freire, A. P. and Russo, C. M. and Fortes, R. P.M.},
    doi = {10.1080/13614560802624241},
    isbn = {New Review of Hypermedia and Multimedia, Vol. 14, No. 2, December 2008, pp. 149–175},
    issn = {13614568},
    journal = {New Review of Hypermedia and Multimedia},
    keywords = {Accessibility awareness,Survey,Web development},
    number = {2},
    pages = {149--175},
    title = {{The perception of accessibility in Web development by academy, industry and government: A survey of the Brazilian scenario}},
    volume = {14},
    year = {2008}
}

@online{bufdir_universell_2017,
	title = {Universell utforming A-B-C},
	url = {https://www.bufdir.no/uu/Universell_utforming_A_B_C/},
	author = {{Bufdir}},
	urldate = {2018-04-09},
	date = {2017-07-08}
}
@misc{Moderniseringsdepartementet2016,
    author = {{Kommunal- og Moderniseringsdepartementet}},
    title = {{IKT for en enklere hverdag og {\o}kt produktivitet}},
    url = {https://www.regjeringen.no/no/dokumenter/meld.-st.-27-20152016/id2483795/sec1?q=digitalisering{\#}match{\_}0},
    volume = {27},
    year = {2016}
}


@report{ssb_tid_2017,
	title = {Tid brukt til ulike massemedier en gjennomsnittsdag (minutter), etter medietype, statistikkvariabel og år. Statistikkbanken},
	url = {https://www.ssb.no/statbank/table/04495/tableViewLayout1/?rxid=cbec36f4-2ecf-46d1-9921-f13707701276},
	author = {{SSB}},
	urldate = {2018-04-10},
	date = {2017-04-19},
	file = {Tid brukt til ulike massemedier en gjennomsnittsdag (minutter), etter medietype, statistikkvariabel og år. Statistikkbanken:/Users/install/Zotero/storage/5SX9QIPZ/tableViewLayout1.html:text/html}
}


@legislation{ministry_of_children_and_equality_act_2018,
	title = {Act relating to equality and a prohibition against discrimination (Equality and Anti-Discrimination Act) - Lovdata},
	url = {https://lovdata.no/dokument/NLE/lov/2017-06-16-51},
	shorttitle = {The Equality and Anti-Discrimination Act},
	editora = {{Ministry of Children and Equality}},
	editoratype = {collaborator},
	urldate = {2018-04-10},
	date = {2018-01-01},
	file = {Act relating to equality and a prohibition against discrimination (Equality and Anti-Discrimination Act) - Lovdata:/Users/install/Zotero/storage/6556RU65/2017-06-16-51.html:text/html}
}
@article{Jordan2010,
    abstract = {Many accessibility problems of devices and user interfaces could be avoided if the needs of people with disabilities were considered during the design process. This paper describes an accessibility experience lab module which introduces participants to both the barriers associated with disabilities and the impact that simple design changes can have on those barriers. The core of the lab is an experience session where participants are given functional limitations along with tasks at paired stations so they can compare their experiences on devices with inaccessible and accessible designs. For seven years the experience lab has been a part of the curriculum for first-year engineering students at the University of Wisconsin, and over 1700 students have completed it. In the popular lab, the students are engaged and report interest and insights into design for disabilities. Materials are available at www.trace.wisc.edu/training/explab/. Copyright 2010 by Human Factors and Ergonomics Society, Inc. All rights reserved.},
    author = {Jordan, J. B. and Vanderheiden, G. C.},
    doi = {10.1177/154193121005401909},
    file = {:Users/install/Dropbox/Papers/Accessibility Experience Lab- Discovering the Impact of Design on Disabilities.pdf:pdf},
    isbn = {9781617820885},
    issn = {1541-9312},
    journal = {Proceedings of the Human Factors and Ergonomics Society Annual Meeting},
    number = {19},
    pages = {1396--1400},
    title = {{Accessibility Experience Lab: Discovering the Impact of Design on Disabilities}},
    url = {http://pro.sagepub.com/lookup/doi/10.1177/154193121005401909},
    volume = {54},
    year = {2010}
}

@article{Giakoumis2014,
    abstract = {His paper presents a tool facilitating developers of user interfaces (UIs) to experience accessibility limitations that can be posed from various disabilities during the interaction of impaired users with their developments. In this respect, various aspects of visual, hearing, physical and cognitive impairments have been modelled through filters providing approximate, yet, realistic simulations over them. These filters have formed the basis for the developed tool, which can be used either on its own (as a standalone application), or be embedded in the NetBeans Integrated Development Environment. The tool, named DIAS, allows for impairment simulations to be performed over Java, mobile and web applications. Moreover, it integrates two of the most common assistive technologies (ATs), namely a screen reader and a magnifier. As a result, developers of UIs can not only experience how interaction would be affected from various impairments, but they can also understand how their developments would be perceived by impaired users through an AT. This work aims to provide an integrated, practical solution for impairment simulation, which could be easily adopted by developers, thus realistically increasing the possibilities for the future development of interactive applications that are more accessible to users with disabilities. [ABSTRACT FROM AUTHOR] Copyright of Universal Access in the Information Society is the property of Springer Science {\&} Business Media B.V. and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)},
    author = {Giakoumis, Dimitris and Kaklanis, Nikolaos and Votis, Konstantinos and Tzovaras, Dimitrios},
    doi = {10.1007/s10209-013-0309-0},
    file = {:Users/install/Dropbox/Papers/10.1007{\%}2Fs10209-013-0309-0.pdf:pdf},
    isbn = {16155289},
    issn = {16155297},
    journal = {Universal Access in the Information Society},
    keywords = {Accessibility,Human computer interaction,Simulation,User interfaces,User-centred software design},
    number = {2},
    pages = {227--248},
    pmid = {95878050},
    title = {{Enabling user interface developers to experience accessibility limitations through visual, hearing, physical and cognitive impairment simulation}},
    volume = {13},
    year = {2014}
}

@article{Cardoso2012,
    abstract = {Time and budget constraints frequently prevent designers from consulting with end-users while assessing the ease of use of the products they create. This has resulted in solutions that are difficult to use by a wide range of users, especially the growing older adult population and people with different types of impairments. To help designers with this problem, capability-loss simulators have been developed with the aim of temporarily representing users who are otherwise difficult to access. This paper questions the reliability of existing tools in providing designers with meaningful information about the users? capabilities. Consequently, a new capability-loss simulation toolkit is presented, followed by its empirical evaluation. The new toolkit proved to be significantly helpful for a group of designers identifying real usability problems with everyday devices.},
    author = {Cardoso, Carlos and Clarkson, P. John},
    doi = {10.1080/09544821003742650},
    file = {:Users/install/Dropbox/Papers/Simulation in user centred design helping designers to empathise with atypical users.pdf:pdf},
    isbn = {0954-4828},
    issn = {09544828},
    journal = {Journal of Engineering Design},
    keywords = {capability-loss,self-observation,simulation,usability evaluation},
    number = {1},
    pages = {1--22},
    title = {{Simulation in user-centred design: Helping designers to empathise with atypical users}},
    volume = {23},
    year = {2012}
}


@article{Carlisle1976,
    author = {Carlisle, James H.},
    doi = {10.1145/1499799.1499885},
    file = {:Users/install/Dropbox/Papers/p611-carlisle.pdf:pdf},
    journal = {Proceedings of the June 7-10, 1976, national computer conference and exposition on - AFIPS '76},
    pages = {611},
    title = {{Evaluating the impact of office automation on top management communication}},
    url = {http://dl.acm.org/citation.cfm?id=1499799.1499885},
    year = {1976}
}

@article{Keates2014,
    abstract = {It is known that the adoption of user-centred design processes can lead to more universally accessible products and services. However, the most frequently cited approach to user-centred design, i.e. participatory design, can be both problematic and expensive to implement., particularly over the difficulty of finding and recruiting suitable participants. Simulation aids offer a potentially cost-effective replacement or complement to participatory design. This paper examines a number of the issues associated with the use of simulation aids when designing for Universal Access. It concludes that simulation aids can play an effective role, but need to be used with due consideration over what insights they provide.},
    author = {Keates, Simeon and Looms, Peter Olaf},
    doi = {10.1007/978-3-319-07437-5_6},
    file = {:Users/install/Dropbox/Papers/10.1007{\%}2F978-3-319-07437-5-kopi.pdf:pdf},
    isbn = {978-3-319-07436-8},
    issn = {16113349},
    journal = {Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)},
    keywords = {User-centred design,impairments,simulation,universal access},
    number = {PART 1},
    pages = {54--63},
    title = {{The role of simulation in designing for universal access}},
    volume = {8513 LNCS},
    year = {2014}
}