Releases | Open Source Science

django-helpdesk - Release process requires SPDX short name

What's Changed

Switch to trust based publishing mechanism and fix SPDX short identifier for license. by @uhurusurfa in https://github.com/django-helpdesk/django-helpdesk/pull/1310

Full Changelog: https://github.com/django-helpdesk/django-helpdesk/compare/v2.0.0...v2.0.1

- Python
Published by uhurusurfa 6 months ago

django-helpdesk - Modernised project structure and packaging tools

What's Changed

Cleanup helpdesk settings call. by @DavidVadnais in https://github.com/django-helpdesk/django-helpdesk/pull/1296
Migrations made reversible by @ronflima in https://github.com/django-helpdesk/django-helpdesk/pull/1298
Security.md is very out of date by @DavidVadnais in https://github.com/django-helpdesk/django-helpdesk/pull/1299
Add HELPDESKPRIVATEFOLLOWUPMEANSNO_EMAILS setting by @kennedydane in https://github.com/django-helpdesk/django-helpdesk/pull/1301
Upgrade to modern package manager and project structure by @uhurusurfa in https://github.com/django-helpdesk/django-helpdesk/pull/1302
Delete redundant files and clean up demo README by @uhurusurfa in https://github.com/django-helpdesk/django-helpdesk/pull/1303
BUG: Update Dockerfile UV needs README.rst by @DavidVadnais in https://github.com/django-helpdesk/django-helpdesk/pull/1304
BUG: Dockerfile Use explicit trailing slashes to copy directories correctly by @DavidVadnais in https://github.com/django-helpdesk/django-helpdesk/pull/1305
BUG: Standalone docker build works now by @DavidVadnais in https://github.com/django-helpdesk/django-helpdesk/pull/1306
Update helpdesk_util.py by @jbaxleyiii in https://github.com/django-helpdesk/django-helpdesk/pull/1308
Make the "Copies To" field in the ticket edit screen readonly when email notifications are not enabled in Queue by @uhurusurfa in https://github.com/django-helpdesk/django-helpdesk/pull/1309

New Contributors

@ronflima made their first contribution in https://github.com/django-helpdesk/django-helpdesk/pull/1298
@jbaxleyiii made their first contribution in https://github.com/django-helpdesk/django-helpdesk/pull/1308

Full Changelog: https://github.com/django-helpdesk/django-helpdesk/compare/v1.8.0...v2.0.0

- Python
Published by uhurusurfa 6 months ago

django-helpdesk - Enhance and fix ticket assignment.

What's Changed

Space between followup optional buttons by @DavidVadnais in https://github.com/django-helpdesk/django-helpdesk/pull/1292
Fix unassign action in update ticket + refactor the getactiveusers by @Benbb96 in https://github.com/django-helpdesk/django-helpdesk/pull/1295
Added option for ticket reassign by @DavidVadnais in https://github.com/django-helpdesk/django-helpdesk/pull/1293

Full Changelog: https://github.com/django-helpdesk/django-helpdesk/compare/v1.7.0...v1.8.0

- Python
Published by uhurusurfa 7 months ago

django-helpdesk - Ticket submitter email notification control via setting.

What's Changed

Turkish translation by @X-croot in https://github.com/django-helpdesk/django-helpdesk/pull/1288
Add submitter to roles being emailed on ticket update by @uhurusurfa in https://github.com/django-helpdesk/django-helpdesk/pull/1289

New Contributors

@X-croot made their first contribution in https://github.com/django-helpdesk/django-helpdesk/pull/1288

Full Changelog: https://github.com/django-helpdesk/django-helpdesk/compare/v1.6.2...v1.7.0

- Python
Published by uhurusurfa 7 months ago

django-helpdesk - Fix for required custom field errors hidden by default on form submit.

What's Changed

Fix due_date being overwritten by ticket update shortcuts by @mdesco-crgl in https://github.com/django-helpdesk/django-helpdesk/pull/1282
Issue #1279: Fix Ticket ID matching across queues in email processor by @mdesco-crgl in https://github.com/django-helpdesk/django-helpdesk/pull/1284
Add custom sorting in getdatatablecontext by @ezra-varady in https://github.com/django-helpdesk/django-helpdesk/pull/1285
Fix ticket form update when there are custom required fields by @uhurusurfa in https://github.com/django-helpdesk/django-helpdesk/pull/1287

New Contributors

@mdesco-crgl made their first contribution in https://github.com/django-helpdesk/django-helpdesk/pull/1282
@ezra-varady made their first contribution in https://github.com/django-helpdesk/django-helpdesk/pull/1285

Full Changelog: https://github.com/django-helpdesk/django-helpdesk/compare/v1.6.1...v1.6.2

- Python
Published by uhurusurfa 7 months ago

django-helpdesk - Sidebar toggle fix

What's Changed

Fix the issue of the sidebar toggle not working on base.html by @Leggendario12 in https://github.com/django-helpdesk/django-helpdesk/pull/1278

New Contributors

@Leggendario12 made their first contribution in https://github.com/django-helpdesk/django-helpdesk/pull/1278

Full Changelog: https://github.com/django-helpdesk/django-helpdesk/compare/v1.6.0...v1.6.1

- Python
Published by uhurusurfa 8 months ago

django-helpdesk - Ticket priorioty, saved query, followup title and UI layout changes and bugfixes

What's Changed

Fix correct priority class mapping for semantic styling by @bhargav1002 in https://github.com/django-helpdesk/django-helpdesk/pull/1273
Add priority filter to ticket list view and template by @bhargav1002 in https://github.com/django-helpdesk/django-helpdesk/pull/1275
feat: add saved queries list view page with run and delete support by @bhargav1002 in https://github.com/django-helpdesk/django-helpdesk/pull/1274
Enhance helpdesk UI: wrap saved query titles, group toolbar buttons, align filter labels by @bhargav1002 in https://github.com/django-helpdesk/django-helpdesk/pull/1276
Add follow-up creation and change tracking on ticket hold status by @bhargav1002 in https://github.com/django-helpdesk/django-helpdesk/pull/1277

New Contributors

@bhargav1002 made their first contribution in https://github.com/django-helpdesk/django-helpdesk/pull/1273

Full Changelog: https://github.com/django-helpdesk/django-helpdesk/compare/v1.5.1...v1.6.0

- Python
Published by uhurusurfa 9 months ago

django-helpdesk - Sync Ticket "title" field length between model and view

What's Changed

Make title length in form consistent with title length in model. by @kennedydane in https://github.com/django-helpdesk/django-helpdesk/pull/1270

New Contributors

@kennedydane made their first contribution in https://github.com/django-helpdesk/django-helpdesk/pull/1270

Full Changelog: https://github.com/django-helpdesk/django-helpdesk/compare/v1.5.0...v1.5.1

- Python
Published by uhurusurfa 9 months ago

django-helpdesk - Django 5 Support and Numerous Bug Fixes and Enhancements

What's Changed

Issue #1235 - Escalation only notify users by @DavidVadnais in https://github.com/django-helpdesk/django-helpdesk/pull/1237
BUG-1230 standalone postgresql v12-->v13 by @DavidVadnais in https://github.com/django-helpdesk/django-helpdesk/pull/1242
Enhancement sort tickets by last followup by @DavidVadnais in https://github.com/django-helpdesk/django-helpdesk/pull/1245
Bug 1187 fix make check format by @DavidVadnais in https://github.com/django-helpdesk/django-helpdesk/pull/1249
remove f841 from ruff ignore by @DavidVadnais in https://github.com/django-helpdesk/django-helpdesk/pull/1250
Fix error when email does not create ticket by @uhurusurfa in https://github.com/django-helpdesk/django-helpdesk/pull/1251
Formatting and linting fixes by @uhurusurfa in https://github.com/django-helpdesk/django-helpdesk/pull/1252
Fix error when email has attachment mime part and content mime part missing or empty by @uhurusurfa in https://github.com/django-helpdesk/django-helpdesk/pull/1253
Fix hide duedate when HELPDESKPUBLICTICKETDUE_DATE set to None by @uhurusurfa in https://github.com/django-helpdesk/django-helpdesk/pull/1254
Fix ticket update page craash when uploading files with invalid extension by @uhurusurfa in https://github.com/django-helpdesk/django-helpdesk/pull/1256
BUG: Limit title length in edit ticket form by @DavidVadnais in https://github.com/django-helpdesk/django-helpdesk/pull/1262
Fix cc crash when CC email address is assocaited with multiple active User records by @uhurusurfa in https://github.com/django-helpdesk/django-helpdesk/pull/1264
#1259 - fix ticket_list sorting by @finnertysea in https://github.com/django-helpdesk/django-helpdesk/pull/1260
Migrate to modern Python logger API by @emmanuel-ferdman in https://github.com/django-helpdesk/django-helpdesk/pull/1265
Django 5 upgrade by @uhurusurfa in https://github.com/django-helpdesk/django-helpdesk/pull/1266
Fix datatable default sort by @uhurusurfa in https://github.com/django-helpdesk/django-helpdesk/pull/1267
Allow "My Tickets" visibility for staff users to be controlled by a setting by @uhurusurfa in https://github.com/django-helpdesk/django-helpdesk/pull/1268
Fix markdown javascript injection prevention by @uhurusurfa in https://github.com/django-helpdesk/django-helpdesk/pull/1269

New Contributors

@emmanuel-ferdman made their first contribution in https://github.com/django-helpdesk/django-helpdesk/pull/1265

Full Changelog: https://github.com/django-helpdesk/django-helpdesk/compare/v1.3.1...v1.5.0

- Python
Published by uhurusurfa 9 months ago

django-helpdesk - Bug fixes and documentation

What's Changed

Fix issue #1224, install the python module 'packaging' in Dockerfile … by @feroda in https://github.com/django-helpdesk/django-helpdesk/pull/1225
Entrypoint adapted to be run multiple times and --noreload arg added to runserver to stop the container with CTRL-C by @feroda in https://github.com/django-helpdesk/django-helpdesk/pull/1227
Fix for titles not updating by @DavidVadnais in https://github.com/django-helpdesk/django-helpdesk/pull/1233
Add ci workflow for building standalone docker image by @timthelion in https://github.com/django-helpdesk/django-helpdesk/pull/1195
BUG - Bug workflow ubuntu latest deprecated by @DavidVadnais in https://github.com/django-helpdesk/django-helpdesk/pull/1239
Fix for my-tickets div not appending to DOM by @DavidVadnais in https://github.com/django-helpdesk/django-helpdesk/pull/1232
Ticket query fixes by @uhurusurfa in https://github.com/django-helpdesk/django-helpdesk/pull/1241

New Contributors

@feroda made their first contribution in https://github.com/django-helpdesk/django-helpdesk/pull/1225
@DavidVadnais made their first contribution in https://github.com/django-helpdesk/django-helpdesk/pull/1233

Full Changelog: https://github.com/django-helpdesk/django-helpdesk/compare/v1.3.0...v1.3.1

- Python
Published by uhurusurfa 12 months ago

django-helpdesk - Incremental Improvements and a variety of bug fixes

What's Changed

repair pre-set replies broken due to raw url parameter name mismatch by @ilikerobots in https://github.com/django-helpdesk/django-helpdesk/pull/1178
Fix logout in Django 5 with POST action instead of GET by @Benbb96 in https://github.com/django-helpdesk/django-helpdesk/pull/1181
Pop up a nice error message when an AJAX request fails. Closes #1179 by @jorge-leon in https://github.com/django-helpdesk/django-helpdesk/pull/1182
Add list of 'parent' tickets to ticket description table, solves #1184 by @jorge-leon in https://github.com/django-helpdesk/django-helpdesk/pull/1185
Attachment enable setting by @jorge-leon in https://github.com/django-helpdesk/django-helpdesk/pull/1189
Try to fix CI with new rust check by @Benbb96 in https://github.com/django-helpdesk/django-helpdesk/pull/1197
delete_query view should be catching a "pk" field by @samsplunks in https://github.com/django-helpdesk/django-helpdesk/pull/1193
Moving python time_spent calculation to database aggregation by @samsplunks in https://github.com/django-helpdesk/django-helpdesk/pull/1194
Adding custom fields modifications in follow-ups by @samsplunks in https://github.com/django-helpdesk/django-helpdesk/pull/1198
Update upgrade.rst by @buoncri in https://github.com/django-helpdesk/django-helpdesk/pull/1203
DUPLICATE_STATUS Tickets moved to closed & resolved ones by @buoncri in https://github.com/django-helpdesk/django-helpdesk/pull/1207
Refactor custom commands with modern syntax by @Benbb96 in https://github.com/django-helpdesk/django-helpdesk/pull/1213
Small bug fixes (ticket and followup title display, vote function) by @samsplunks in https://github.com/django-helpdesk/django-helpdesk/pull/1221

New Contributors

@buoncri made their first contribution in https://github.com/django-helpdesk/django-helpdesk/pull/1203

Full Changelog: https://github.com/django-helpdesk/django-helpdesk/compare/v1.2.0...v1.3.0

- Python
Published by uhurusurfa about 1 year ago

What's Changed

API: Actually send out emails when creating followups via the API by @timthelion in https://github.com/django-helpdesk/django-helpdesk/pull/1145
Webhooks by @timthelion in https://github.com/django-helpdesk/django-helpdesk/pull/1146
Fixes for my-tickets view and public ticket view by @timthelion in https://github.com/django-helpdesk/django-helpdesk/pull/1147
Fix custom field sending in new ticket webhook by @timthelion in https://github.com/django-helpdesk/django-helpdesk/pull/1150
User tickets custom fields by @timthelion in https://github.com/django-helpdesk/django-helpdesk/pull/1152
Customization of Ticket PRIORITY_CHOICES in project settings by @samsplunks in https://github.com/django-helpdesk/django-helpdesk/pull/1153
Implement Custom delete_queryset Method in QueueAdmin to Resolve Django 1062 Error by @SteMazzO in https://github.com/django-helpdesk/django-helpdesk/pull/1156
Allow new ticket statuses configuration in settings by @samsplunks in https://github.com/django-helpdesk/django-helpdesk/pull/1157
Time tracking features by @samsplunks in https://github.com/django-helpdesk/django-helpdesk/pull/1159
Fix make rundemo and Documentation files by @Benbb96 in https://github.com/django-helpdesk/django-helpdesk/pull/1165
Test set for automatic time tracking of follow-ups by @samsplunks in https://github.com/django-helpdesk/django-helpdesk/pull/1164
testtimespent_auto.py cleanup by @samsplunks in https://github.com/django-helpdesk/django-helpdesk/pull/1166
Allow to track queue change in follow-ups by @samsplunks in https://github.com/django-helpdesk/django-helpdesk/pull/1167
Emit a signal when a ticket is updated by @samsplunks in https://github.com/django-helpdesk/django-helpdesk/pull/1169
FIX: replace hardcoded urls with Django generated ones. Fixes #1171 by @jorge-leon in https://github.com/django-helpdesk/django-helpdesk/pull/1172
Add some convenient functions for protecting views in custom installations by @timthelion in https://github.com/django-helpdesk/django-helpdesk/pull/1161
Update release number for package creation by @uhurusurfa in https://github.com/django-helpdesk/django-helpdesk/pull/1173

New Contributors

@samsplunks made their first contribution in https://github.com/django-helpdesk/django-helpdesk/pull/1153
@SteMazzO made their first contribution in https://github.com/django-helpdesk/django-helpdesk/pull/1156
@jorge-leon made their first contribution in https://github.com/django-helpdesk/django-helpdesk/pull/1172

Full Changelog: https://github.com/django-helpdesk/django-helpdesk/compare/v1.1.0...v1.2.0

- Python
Published by uhurusurfa almost 2 years ago

django-helpdesk - Support for "My Tickets" view

New Features:

Added "My Tickets" menu option - retrieves all tickets that the logged in user submitted
Disabling teams based functionality is managed by a single flag (see documentation)

Enhancements and bug fixes:

Show username in nav header
Switch to class based views
Fix unassigned KB items not visible when teams functionality is disabled

- Python
Published by uhurusurfa about 2 years ago

Release Highlights

Provide a mechanism to deploy Helpdesk as a standalone app in docker.
Completely rework the email parsing handler to ensure that attachments in various forms are relaibly captured.
Enhance documentation around teams and provide a simple directive to disable teams.
Expunge emails from inbox immediately after the delete call is made to prevent duplicate ticket problems
Add support for using Amazon SES
Document the default attachment extensions supported.

Details Of Changes

Enhance email parser to handle multiple multiparts and multiple MIME parts by @uhurusurfa in https://github.com/django-helpdesk/django-helpdesk/pull/1104
Remove Unused Dependency: Simplejson by @gdrosos in https://github.com/django-helpdesk/django-helpdesk/pull/1112
Use SECURESSLREDIRECT as a default value for HELPDESKUSEHTTPSINEMAIL_LINK setting by @Benbb96 in https://github.com/django-helpdesk/django-helpdesk/pull/1116
dockerize, fixes #826 by @simevo in https://github.com/django-helpdesk/django-helpdesk/pull/1117
Fixed Sensitive Data Exposure (File permission in attachments) by @fazledyn-or in https://github.com/django-helpdesk/django-helpdesk/pull/1120
Standalone helpdesk installation configuration by @timthelion in https://github.com/django-helpdesk/django-helpdesk/pull/1119
Enhance teams documentation by @uhurusurfa in https://github.com/django-helpdesk/django-helpdesk/pull/1121
Fix wheel creation via github action by @uhurusurfa in https://github.com/django-helpdesk/django-helpdesk/pull/1123

New Contributors

@gdrosos made their first contribution in https://github.com/django-helpdesk/django-helpdesk/pull/1112
@simevo made their first contribution in https://github.com/django-helpdesk/django-helpdesk/pull/1117
@fazledyn-or made their first contribution in https://github.com/django-helpdesk/django-helpdesk/pull/1120

Full Changelog: https://github.com/django-helpdesk/django-helpdesk/compare/0.5.0...v1.0.0

- Python
Published by uhurusurfa over 2 years ago

django-helpdesk - 0.5.0 release

This release includes a large number of bugfixes and updates since the 0.4.1 release.

Supports Django 3.2 LTS, but highly recommended to migrate to 4.2 LTS.

What's Changed

Formatting by @martin-marty in https://github.com/django-helpdesk/django-helpdesk/pull/1029
GitHub workflow by @martin-marty in https://github.com/django-helpdesk/django-helpdesk/pull/1030
GitHub workflow tools by @martin-marty in https://github.com/django-helpdesk/django-helpdesk/pull/1032
GitHub workflow tools isort by @martin-marty in https://github.com/django-helpdesk/django-helpdesk/pull/1035
GitHub workflow tools flake8 by @martin-marty in https://github.com/django-helpdesk/django-helpdesk/pull/1033
Add initial tox.ini by @martin-marty in https://github.com/django-helpdesk/django-helpdesk/pull/1034
Remove left over 'cc' code by @martin-marty in https://github.com/django-helpdesk/django-helpdesk/pull/1036
Add django-cleanup app to support deleting file system files by @uhurusurfa in https://github.com/django-helpdesk/django-helpdesk/pull/1037
Unstable by @martin-marty in https://github.com/django-helpdesk/django-helpdesk/pull/1041
Dissable to disable by @spmzt in https://github.com/django-helpdesk/django-helpdesk/pull/1045
Workflow cache by @martin-marty in https://github.com/django-helpdesk/django-helpdesk/pull/1046
Workflow cache by @martin-marty in https://github.com/django-helpdesk/django-helpdesk/pull/1047
fix to use latest markdown and add tests by @IvanovIvan1900 in https://github.com/django-helpdesk/django-helpdesk/pull/1038
Remove azure and default to pull requests,opened/reopened by @martin-marty in https://github.com/django-helpdesk/django-helpdesk/pull/1048
Attachment file name handling, email containing comma in "real name" and ignored emails by @uhurusurfa in https://github.com/django-helpdesk/django-helpdesk/pull/1053
Fix fail email check when an attachment has a wrong extension by @Benbb96 in https://github.com/django-helpdesk/django-helpdesk/pull/1055
Remove link to heroku demo by @gwasser in https://github.com/django-helpdesk/django-helpdesk/pull/1058
Better error handling when attachment extension is invalid by @Benbb96 in https://github.com/django-helpdesk/django-helpdesk/pull/1056
Fix format errors by @uhurusurfa in https://github.com/django-helpdesk/django-helpdesk/pull/1072
Bug fix for #1066 - detected due date change when no change was made by @finnertysea in https://github.com/django-helpdesk/django-helpdesk/pull/1067
#1069 - make regex for username more permissive for rssuser to match rssuser_queue by @finnertysea in https://github.com/django-helpdesk/django-helpdesk/pull/1070
Removes unused function querytodict by @rafaelreuber in https://github.com/django-helpdesk/django-helpdesk/pull/1062
Fix PyCharm warnings in staff.py by @Benbb96 in https://github.com/django-helpdesk/django-helpdesk/pull/1050
Support for email with attached multipart by @uhurusurfa in https://github.com/django-helpdesk/django-helpdesk/pull/1080
#1075 - make view agnostic to format of incoming due date by @finnertysea in https://github.com/django-helpdesk/django-helpdesk/pull/1076
Force URTF-8 Encoding on File Open by @brucegibbins in https://github.com/django-helpdesk/django-helpdesk/pull/1082
Use updated_submitter email template in send for updated ticket by @brucegibbins in https://github.com/django-helpdesk/django-helpdesk/pull/1083
Remove Python 2 dependency and Add Script for Pypi release by @uhurusurfa in https://github.com/django-helpdesk/django-helpdesk/pull/1081
Add IMAP OAUTH Mailbox Type by @brucegibbins in https://github.com/django-helpdesk/django-helpdesk/pull/1088
Fix badge in readme not showing by @OmerFI in https://github.com/django-helpdesk/django-helpdesk/pull/1089
New Checklist feature by @Benbb96 in https://github.com/django-helpdesk/django-helpdesk/pull/1090
Update French translations by @Benbb96 in https://github.com/django-helpdesk/django-helpdesk/pull/1091
prepare for 0.5.0 release to pypi by @gwasser in https://github.com/django-helpdesk/django-helpdesk/pull/1098

New Contributors

@uhurusurfa made their first contribution in https://github.com/django-helpdesk/django-helpdesk/pull/1037
@spmzt made their first contribution in https://github.com/django-helpdesk/django-helpdesk/pull/1045
@IvanovIvan1900 made their first contribution in https://github.com/django-helpdesk/django-helpdesk/pull/1038
@finnertysea made their first contribution in https://github.com/django-helpdesk/django-helpdesk/pull/1067
@rafaelreuber made their first contribution in https://github.com/django-helpdesk/django-helpdesk/pull/1062
@brucegibbins made their first contribution in https://github.com/django-helpdesk/django-helpdesk/pull/1082
@OmerFI made their first contribution in https://github.com/django-helpdesk/django-helpdesk/pull/1089

Full Changelog: https://github.com/django-helpdesk/django-helpdesk/compare/0.4.1...0.5.0

- Python
Published by gwasser over 2 years ago

django-helpdesk - 0.4.1 bugfix release

Fixes some issues with imports in 0.4.0.

Also adds some addition API functionality and tests.

- Python
Published by gwasser over 3 years ago

django-helpdesk - 0.4.0 feature release

This release integrates all of the bugfixes and features of the 0.3 release, and adds support for Django 4.0. We still recommend using Django 3.2 LTS for stability, but early adopters may of course now start using Django 4. We will continue updating django-helpdesk version 0.4 with bugfixes until Django 4.2 LTS is released, to ensure that all users have a smooth migration path.

We do not expect many new features in the 0.4 release series for this reason, since we're mostly doing Django 4 support and cleanups. New features are targeted for the 0.5 release, release date TBD.

- Python
Published by gwasser over 3 years ago

django-helpdesk - 0.3.5 bugfix release

This release primarily adds the ability to maintain users to the API. This feature is not enabled by default so existing installations should be unaffected if the API is not enabled.

- Python
Published by gwasser over 3 years ago

django-helpdesk - 0.3.4 release

This release is somewhat unusual as it includes a couple of new features:

API based on django rest framework
Additional settings for customization

Includes also some typical bugfixes.

However, the unittests have some kind of error and the API tests won't pass. Testers say it works so I decided to release it now rather than waiting to figure out how to use django rest framework tests correctly, but that's something to work on.

- Python
Published by gwasser almost 4 years ago

django-helpdesk - 0.3.3 bugfix release

- Python
Published by gwasser almost 4 years ago

django-helpdesk - 0.3.2 bugfix release

This release includes #985 bugfix which may help prevent a XSS security issue.

- Python
Published by gwasser over 4 years ago

django-helpdesk - 0.3.1 bugfix release

Fixes a few small but important bugs: - Fix issue with file validator for email attachments - Clean html entities in new ticket fields - Fix minutes representation in time spent on tickets - Updated Celery syntax for latest version of celery

- Python
Published by gwasser over 4 years ago

django-helpdesk - 0.3.0 major release

This is a major feature release of django-helpdesk and so has a lot of changes! Many bugfixes, an overhauled web user interface, now targets Python 3 only and Django 3 (but still supports Django 2.2 to allow smooth upgrading).

- Python
Published by gwasser over 4 years ago

django-helpdesk - 0.3.0 beta 3

Fixes a few bugs, most notably in the login screen, but also a double translation bug

- Python
Published by gwasser about 5 years ago

django-helpdesk - 0.3.0b1

The first beta of the new 0.3.0 series!

Many many bugfixes and changes, but short story:

Now supports Django 3 (meaning we now support only Python 3)
Overhaul of user interface
New features like merging tickets

As a beta release, do not use in important production! But we do appreciate if you can use it and give us feedback. Please file a new ticket with feedback, whether bugfixes or suggestions.

- Python
Published by gwasser over 5 years ago

django-helpdesk - 0.2.23

Updates some documentation, fixes some bugs in displaying knowledge base records, and fix some bugs with assigning tickets and sending mail.

This is very likely going to be the last release of the 0.2 series unless there's some super critical bug. Users are encouraged to try out the 0.3.0 beta and give us feedback for a real release before the end of the year.

- Python
Published by gwasser over 5 years ago

django-helpdesk - 0.2.22

Several helpful bugfixes: - Fix issue with parsing email headers with comma in the name - Closed ticket pagination - Prevent tickets from depending on themselves - Fix keyword query box in ticket list, bulk ticket handling buttons, javascript improvements - Fix knowledgebase score handling error - Documented previously undocumented HELPDESKMAXEMAILATTACHMENTSIZE setting - Better default permissions for attachments - French translation updates, fix bug in fixtures

This release shouldn't break anything as there was no new features added, so recommended for all users of the 0.2.x branch to upgrade ASAP.

- Python
Published by gwasser over 5 years ago

django-helpdesk - 0.2.21

Bugfix release - Fill the follow-up field when authenticated (#805)

- Python
Published by gwasser almost 6 years ago

django-helpdesk - 0.2.20

Bugfix release - fixes an NonType error (#808) - add pytz UTC configuration for testing (#813)

- Python
Published by gwasser almost 6 years ago

django-helpdesk - 0.2.18

Improve ticket search

- Python
Published by gwasser about 6 years ago

django-helpdesk - 0.2.19

Fixes a circular redirect in the login screen

- Python
Published by gwasser about 6 years ago

django-helpdesk - 0.2.17

Primarily a bugfix release: * Typo in the email templates for ru language * Fix redirects using LOGIN_URL * Improved handling of User model to allow for customizations * Search custom field values by default

- Python
Published by gwasser over 6 years ago

django-helpdesk - 0.2.16

fix demo issue (#742)
fixes infinite loop bug (#505)
sends email updates to cc'd emails when processing new messages (#744); a better solution is included in the next release (0.3.0)

- Python
Published by gwasser over 6 years ago

django-helpdesk - 0.2.15

Couple of bug fixes: * fixed broken password change URLs, added simple templates (not very pretty, you can override them if you want) * small CSS changes for large images uploaded as attachments

- Python
Published by gwasser almost 7 years ago

django-helpdesk - 0.2.14

updated Czech (cs) translations
fix datapicker in javascript UI
fix bug in escalate_tickets command

- Python
Published by gwasser about 7 years ago

django-helpdesk - 0.2.13

Small release update to add missing Polish email templates.

- Python
Published by gwasser about 7 years ago

django-helpdesk - 0.2.12

Re-release of 0.2.11 to address #688 in which a broken migration was accidentally included in the source dist.

- Python
Published by gwasser about 7 years ago

django-helpdesk - 0.2.11

Update Polish translation, no other changes.

NOTE: this release had a broken migration included; please use 0.2.12 instead.

- Python
Published by gwasser about 7 years ago

django-helpdesk - 0.2.10

Bugfix release to let run on Django 2.1.

- Python
Published by gwasser over 7 years ago

django-helpdesk - 0.2.9

Fixes a javascript bug where the date formatting was incorrect.

- Python
Published by gwasser over 7 years ago

django-helpdesk - 0.2.8

New bugfix release. This is anticipated to be the last release of the 0.2.x series, with development going toward the 0.3 release on the develop branch. Note that 0.2.x is the last version to support Python 2 / Django 1.x, the next 0.3 release will target Python 3 and Django 2.x.

Notable bugfixes: - jQuery datepicker works on ticket editing form, and comments can successfully update date - Saved queries work again under Python 3 - Better get_email processing and error-handling, especially under Python 3 - Better support for Django 2.x and Python 3.6+ - Documentation typos fixed

- Python
Published by gwasser over 7 years ago

django-helpdesk - 0.2.7

improved Django 2.0 support (experimental)
bugfixes for get_email under python 3

- Python
Published by gwasser almost 8 years ago

django-helpdesk - 0.2.6

more bugfixes

fix CSS comment error
fix most remaining Django 2.0 warnings

- Python
Published by gwasser about 8 years ago

django-helpdesk - 0.2.5

Bugfix release, fixes:

Fix collectstatic errors reading in long comments on css
Make Django 2.0 ready

- Python
Published by gwasser about 8 years ago

django-helpdesk - 0.2.4

Bugfixes: - Fix Chinese language support in templates - Fix missing exception handling in public interface and lib.py - Fix jquery-ui.js comment causing collectstatic issues, general clean up of static directory - Update docs and a check to ensure any custom email subject template includes the ticket ID

- Python
Published by gwasser about 8 years ago

django-helpdesk - 0.2.3

get_mail bugfixes primarily on python3
updated translations for zhHans (previously known as zhCN)

- Python
Published by gwasser about 8 years ago

django-helpdesk - 0.2.1

Minor bugfix release for 0.2.x:

Explicitly require django-bootstrap-form >= 3.3, which is required for Django 1.11

- Python
Published by gwasser over 8 years ago

django-helpdesk - 0.2.0

Initial release of 0.2.x branch. Includes following changes over 0.1.18:

Updated Bootstrap CSS and jQuery interface, better theming
Improved unit testing (infrastructure work for easier future development)
Improved Python 3 support, particularly for email parsing of tickets/comments
South database migrations are deprecated
Requires Django 1.11.x, Python 2.7 or 3.4+
Python 2 deprecated and will be removed in a future release

- Python
Published by gwasser over 8 years ago

django-helpdesk - 0.1.18

tagging 0.1.18 release

- Python
Published by reduxionist over 9 years ago

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django-helpdesk - 0.3.4 release

django-helpdesk - 0.3.3 bugfix release

django-helpdesk - 0.3.2 bugfix release

django-helpdesk - 0.3.1 bugfix release

django-helpdesk - 0.3.0 major release

django-helpdesk - 0.3.0 beta 3

django-helpdesk - 0.3.0b1

django-helpdesk - 0.2.23

django-helpdesk - 0.2.22

django-helpdesk - 0.2.21

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django-helpdesk - 0.2.18

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django-helpdesk - 0.2.9

django-helpdesk - 0.2.8

django-helpdesk - 0.2.7

django-helpdesk - 0.2.6

django-helpdesk - 0.2.5

django-helpdesk - 0.2.4

django-helpdesk - 0.2.3

django-helpdesk - 0.2.1

django-helpdesk - 0.2.0

django-helpdesk - 0.1.18