Updated 10 months ago
callcenter-simulator
Callcenter Simulator is a free, platform-independent program for the analysis of staffing requirements in a call center. The simulator uses event-oriented, stochastic simulation for the computation of the parameters.
Updated 10 months ago
mini-callcenter-simulator
Mini Callcenter Simulator simulates a call center and takes into account many parameters not covered by the Erlang C formula.